Frequently Asked Questions

All BOKE LED drivers come with a standard 5-year warranty. Every unit undergoes rigorous aging tests and 100% quality inspection before shipment to ensure reliability. During the warranty period, we provide free repair or replacement for any manufacturing defects. Custom products may have different warranty terms — please consult your sales representative for details.

Selecting the right LED driver involves several key parameters: 1) Output type — constant current (CC) or constant voltage (CV), depending on your luminaire type; 2) Power and current/voltage matching — ensure the driver output matches your LED requirements; 3) Dimming protocol — DALI-2, 0-10V, pushDIM, Casambi, etc., based on your control system; 4) IP rating — IP20 for indoor, IP67 for outdoor; 5) Certifications — CE, UKCA, UL, etc., based on your target market. Our technical team provides free selection support at info@bokedriver.com.

All BOKE DALI-2 drivers strictly comply with the IEC 62386 standard and are officially certified by the DALI Alliance. They are compatible with all DALI-2 compliant control systems on the market, including verified brands such as Tridonic, Helvar, Zencontrol, Casambi, and Silvair. Our DWV series also supports DALI DT8 colour temperature adjustment (Tunable White) for human-centric lighting applications.

Yes. With 80+ R&D engineers and a 40,000㎡ production facility, BOKE has comprehensive customization capabilities. We offer: 1) Electrical parameter customization — output power, voltage, and current adjustments; 2) Dimensional customization — adapting to special luminaire cavities; 3) Protocol customization — development of special communication protocols; 4) Branding — OEM/ODM services. Minimum order quantities for custom projects typically range from 500-1,000 units depending on complexity. Contact our sales team for a detailed proposal.

BOKE products hold major international certifications including: EU CE marking, UK UKCA certification, ENEC European safety certification, Australian RCM certification, and DALI-2 Alliance certification. We operate a TUV-witnessed comprehensive testing laboratory for efficient product testing and certification. All products comply with ErP energy efficiency directives and support flicker-free output meeting healthy lighting standards. UL and additional regional certifications are currently in progress.

You can access BOKE product technical documentation through: 1) Direct PDF datasheet download from product detail pages on our website; 2) Email info@bokedriver.com to request a complete technical documentation package; 3) Contact your regional sales representative for the latest product catalogue and selection guide. We provide detailed datasheets, installation guides, wiring diagrams, and dimming compatibility lists for every product. 3D models and special format files are available upon request from our technical support team.